reprap-industrial-v1:troubleshooting
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reprap-industrial-v1:troubleshooting [2015/11/02 08:51] Markus Bürgener [Printing process / print quality] |
reprap-industrial-v1:troubleshooting [2015/11/02 09:05] Markus Bürgener [Error messages] |
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| ^ No. ^ Symptom ^ Possible cause(s) ^ To do ^ Additional information ^ | ^ No. ^ Symptom ^ Possible cause(s) ^ To do ^ Additional information ^ | ||
| - | | {{anchor:m1:M1}} | Juddering of the print table during homing. | Very dry shafts lead to increased stick-and-slip effects. | ✔ Lubricate the Z-shafts with //Ballistol Universal// \\ <WRAP note> NOTICE\\ //Only valid for\\ RepRap Industrial 3D printers up to\\ hardware revision 1.1.0.// </WRAP> | [[reprap-industrial-v1:service-guide#shaft-lubrication|Service guide]] | | + | | {{anchor:m1:M1}} | Juddering of the print table during homing. | Very dry shafts lead to increased stick-and-slip effects. | ✔ Lubricate the Z-shafts with //Ballistol Universal// \\ <WRAP note> NOTICE\\ //Only valid for\\ RepRap Industrial 3D printers up to\\ hardware revision 1.1.0.// </WRAP> | [[{|width:10em}reprap-industrial-v1:service-guide#shaft-lubrication|Service guide]] | |
| - | | {{anchor:m2:M2}} | Increasingly rough vertical surfaces | Very dry shafts may lead to increased vibrations of the extruder. | ✔ Lubricate the X- and Y-shafts with //Ballistol Universal// \\ <WRAP note> NOTICE\\ //Only valid for\\ RepRap Industrial 3D printers up to\\ hardware revision 1.1.0.// </WRAP> | [[reprap-industrial-v1:service-guide#shaft-lubrication|Service guide]] | | + | | {{anchor:m2:M2}} | Increasingly rough vertical surfaces | Very dry shafts may lead to increased vibrations of the extruder. | ✔ Lubricate the X- and Y-shafts with //Ballistol Universal// \\ <WRAP note> NOTICE\\ //Only valid for\\ RepRap Industrial 3D printers up to\\ hardware revision 1.1.0.// </WRAP> | [[{|width:10em}reprap-industrial-v1:service-guide#shaft-lubrication|Service guide]] | |
| | {{anchor:m3:M3}} | Homing the X-axis leads to extruder head collision and blackout of the controls. | X-axis limit stop bent by crash due to misinterpreted home-position. | ✔ Disconnect the printer from the power supply and carefully bend back limit stop with tweezers.\\ <WRAP note>**NOTICE**\\ Always power down the 3D printer before touching electronic components with conductive tools to avoid damages by short-circuiting.</WRAP> | | | | {{anchor:m3:M3}} | Homing the X-axis leads to extruder head collision and blackout of the controls. | X-axis limit stop bent by crash due to misinterpreted home-position. | ✔ Disconnect the printer from the power supply and carefully bend back limit stop with tweezers.\\ <WRAP note>**NOTICE**\\ Always power down the 3D printer before touching electronic components with conductive tools to avoid damages by short-circuiting.</WRAP> | | | ||
| - | |::: |::: | G-code home positions of X-axis incorrect. | ✔ Check Slic3r for correct axes settings\\ (depending on the release versions of the 3D printer version and the slic3r software). | [[reprap-industrial-v1:service-guide#print-bed-size-settings-for-different-hardware-and-slic3r-versions|Service guide]] | | + | |::: |::: | G-code home positions of X-axis incorrect. | ✔ Check Slic3r for correct axes settings\\ (depending on the release versions of the 3D printer version and the slic3r software). | [[{|width:10em}reprap-industrial-v1:service-guide#print-bed-size-settings-for-different-hardware-and-slic3r-versions|Service guide]] | |
| - | | {{anchor:m4:M4}} | Although the left extruder has been selected as reference during leveling, the print head moves the right extruder into the center position. | Extruder offset in the web interface has been set incorrect or for the false extruder (e.g. after an update). | ✔ Check in the //Setup// tab of the web-interface for the following:\\ Extr.1 X-offset [steps] set to ''0''\\ Extr.1 Y-offset [steps] set to ''0''\\ Extr.2 X-offset [steps] set to ''2078''\\ Extr.2 Y-offset [steps] set to ''-21''\\ \\ Regard that these are factory presets. Run the [Extruder Offset Calibration] wizard to adjust these for your specific 3D printer. | [[reprap-industrial-v1:software-firmware-upgrades#upgrade-instructions-for-hardware-revision-110|Upgrade information]] | | + | | {{anchor:m4:M4}} | Although the left extruder has been selected as reference during leveling, the print head moves the right extruder into the center position. | Extruder offset in the web interface has been set incorrect or for the false extruder (e.g. after an update). | ✔ Check in the //Setup// tab of the web-interface for the following:\\ Extr.1 X-offset [steps] set to ''0''\\ Extr.1 Y-offset [steps] set to ''0''\\ Extr.2 X-offset [steps] set to ''2078''\\ Extr.2 Y-offset [steps] set to ''-21''\\ \\ Regard that these are factory presets. Run the [Extruder Offset Calibration] wizard to adjust these for your specific 3D printer. | [[{|width:10em}reprap-industrial-v1:software-firmware-upgrades#upgrade-instructions-for-hardware-revision-110|Upgrade information]] | |
| - | | {{anchor:m5:M5}} | Filament uncoils from the spool\\ (especially when using new 2.3 kg spools). | The spool rim is too narrow for the amount of material on new spools. The material's elasticity is due to the manufacturing process and will cause the filament to uncoil when not under tension. | ✔ Print three to four of the //filament spool wings// provided at the GitHub repository and fasten them to the outside of the spool's rim. If required, apply a small amount of hot glue. | [[https://github.com/kuehlingkuehling/Tools-Accessories/tree/master/Filament%20Spool%20Wings|GitHub repository]]\\ {{ :reprap-industrial-v1:tools_spoolwings.jpg?100 |}} | | + | | {{anchor:m5:M5}} | Filament uncoils from the spool\\ (especially when using new 2.3 kg spools). | The spool rim is too narrow for the amount of material on new spools. The material's elasticity is due to the manufacturing process and will cause the filament to uncoil when not under tension. | ✔ Print three to four of the //filament spool wings// provided at the GitHub repository and fasten them to the outside of the spool's rim. If required, apply a small amount of hot glue. | [[{|width:10em;color:green}https://github.com/kuehlingkuehling/Tools-Accessories/tree/master/Filament%20Spool%20Wings|GitHub]]\\ {{ :reprap-industrial-v1:tools_spoolwings.jpg?100 |}} | |
| - | | {{anchor:m6:M6}} | Noticeable amount of gas bubbles in the cooling system. | Lack of coolant due to leakage. | ✔ Refill coolant. | [[reprap-industrial-v1:service-guide#cooling-water-pump|Service guide]] | | + | | {{anchor:m6:M6}} | Noticeable amount of gas bubbles in the cooling system. | Lack of coolant due to leakage. | ✔ Refill coolant. | [[{|width:10em}reprap-industrial-v1:service-guide#cooling-water-pump|Service guide]] | |
| ==== Electronic, network, communication ==== | ==== Electronic, network, communication ==== | ||
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| ^ No. ^ Symptom ^ Possible cause(s) ^ To do ^ Additional information ^ | ^ No. ^ Symptom ^ Possible cause(s) ^ To do ^ Additional information ^ | ||
| - | | {{anchor:e1:E1}} | Status indicator on the touchscreen diplays "Offline" (after booting). | USB-to-Serial chip (RUMBA board) is in DFU mode (firmware programming mode); firmware is lost or corrupted | ✔ More information and remedy see ⇒ | [[reprap-industrial-v1:service-guide#Reflash USB-to-Serial chip firmware on RUMBA board|Service guide]] | | + | | {{anchor:e1:E1}} | Status indicator on the touchscreen diplays "Offline" (after booting). | USB-to-Serial chip (RUMBA board) is in DFU mode (firmware programming mode); firmware is lost or corrupted | ✔ More information and remedy see ⇒ | [[{|width:10em}reprap-industrial-v1:service-guide#Reflash USB-to-Serial chip firmware on RUMBA board|Service guide]] | |
| | {{anchor:e2:E2}} | Upon boot, the touchscreen stays black for more than 5 minutes and will not display anything.\\ Inside the electronics chamber, the block of three LEDs on the BeagleBone Black is solid blue (no flashing). | The operating system for the BeagleBone Black embedded computer could not be loaded from its SD card. | ✔ Switch off the power supply main switch, switch on again.\\ If the system is successfully booting now, the problem was only temporary and is resolved. | | | | {{anchor:e2:E2}} | Upon boot, the touchscreen stays black for more than 5 minutes and will not display anything.\\ Inside the electronics chamber, the block of three LEDs on the BeagleBone Black is solid blue (no flashing). | The operating system for the BeagleBone Black embedded computer could not be loaded from its SD card. | ✔ Switch off the power supply main switch, switch on again.\\ If the system is successfully booting now, the problem was only temporary and is resolved. | | | ||
| - | |::: |::: |::: | In case the behavior recurs frequently, the Micro-SD card may be malfunctioning.\\ ✔ Try building a new Micro-SD card as detailed in the Software & Firmware upgrade guide | [[reprap-industrial-v1:software-firmware-upgrades|Software & Firmware Upgrades]] | | + | |::: |::: |::: | In case the behavior recurs frequently, the Micro-SD card may be malfunctioning.\\ ✔ Try building a new Micro-SD card as detailed in the Software & Firmware upgrade guide | [[{|width:10em}reprap-industrial-v1:software-firmware-upgrades|Software & Firmware Upgrades]] | |
| | {{anchor:e3:E3}} | Timestamps of log-file entries are incorrect and/or inconsistent.\\ \\ Timestamps of log entries are reset at re-start. | Printer is connected to a local network that does not provide internet access (no gateway available).\\ \\ LAN network is firewall protected.\\ \\ The 3D printer cannot keep accurate time by itself, it needs to occasionally synchronize with a public NTP time signal server (e.g. during boot) | ✔ Check your network's firewall and internet settings -> free internet access must be provided for NTP synchronisation through port 123/UDP| | | {{anchor:e3:E3}} | Timestamps of log-file entries are incorrect and/or inconsistent.\\ \\ Timestamps of log entries are reset at re-start. | Printer is connected to a local network that does not provide internet access (no gateway available).\\ \\ LAN network is firewall protected.\\ \\ The 3D printer cannot keep accurate time by itself, it needs to occasionally synchronize with a public NTP time signal server (e.g. during boot) | ✔ Check your network's firewall and internet settings -> free internet access must be provided for NTP synchronisation through port 123/UDP| | ||
| - | |::: |::: |::: | ✔ re-configure the printer to fetch a time signal from an in-house NTP-server if available | [[reprap-industrial-v1:tips-tricks#use-a-custom-ntp-server-for-time-signals|Tips&Tricks]] | | + | |::: |::: |::: | ✔ re-configure the printer to fetch a time signal from an in-house NTP-server if available | [[{|width:10em}reprap-industrial-v1:tips-tricks#use-a-custom-ntp-server-for-time-signals|Tips&Tricks]] | |
| - | | {{anchor:e4:E4}} | The web-interface is not contactable via the network. | Network cable disconnected. | ✔ Check that the network cable at the rear cover of the electronic chamber is in place. | [[reprap-industrial-v1:manual#mp1|Manual]] | | + | | {{anchor:e4:E4}} | The web-interface is not contactable via the network. | Network cable disconnected. | ✔ Check that the network cable at the rear cover of the electronic chamber is in place. | [[{|width:10em}reprap-industrial-v1:manual#mp1|Manual]] | |
| - | |::: |::: | URL spelling mistakes | ✔ Check for correct spelling of the URL. | [[reprap-industrial-v1:Software version v1.0.5 - Operation and commissioning#Setup|Software manual v1.0.5]]\\ or\\ [[reprap-industrial-v1:Software version v1.1.0 - Operation and commissioning#screenurl|Software manual v1.1.0]] [[troubleshooting#fn1|¹]] | | + | |::: |::: | URL spelling mistakes | ✔ Check for correct spelling of the URL. | [[{|width:10em}reprap-industrial-v1:Software version v1.1.0 - Operation and commissioning#screenurl|Software manual]] | |
| |::: |::: | Network does not provide DHCP. | ✔ Ask your system administrator for help. | | | |::: |::: | Network does not provide DHCP. | ✔ Ask your system administrator for help. | | | ||
| |::: |::: | Printer and PC are not connected to the same network. |::: |::: | | |::: |::: | Printer and PC are not connected to the same network. |::: |::: | | ||
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| ^ No. ^ Symptom ^ Possible cause(s) ^ To do ^ Additional information ^ | ^ No. ^ Symptom ^ Possible cause(s) ^ To do ^ Additional information ^ | ||
| - | | {{anchor:s1:S1}} | Profile names are not readable in Slic3r drop-down menus. | Incompatibility of Slic3r (v1.1.7) and Windows operating software. | ✔ Rename profiles with shorter description.\\ ✔ Upgrade to higher version of Slic3r. | [[reprap-industrial-v1:tips-tricks#Profile display problems in Slic3r for Windows|Tips&Tricks]],\\ [[http://slic3r.org/download|Slic3r]] | | + | | {{anchor:s1:S1}} | Profile names are not readable in Slic3r drop-down menus. | Incompatibility of Slic3r (v1.1.7) and Windows operating software. | ✔ Rename profiles with shorter description.\\ ✔ Upgrade to higher version of Slic3r. | [[{|width:10em}reprap-industrial-v1:tips-tricks#Profile display problems in Slic3r for Windows|Tips&Tricks]]\\ [[{|width:10em;color:green}http://slic3r.org/download|Slic3r]] | |
| - | | {{anchor:s2:S2}} | Crashing of Slic3r with STL-file. | STL-file corrupted\\ see [[#P8]] also | ✔ Check the STL-file for holes, intersections, misaligned edges and the like. Repair or redesign if necessary. | [[reprap-industrial-v1:tips-tricks#suitability-check-of-.stl-data|Tips&Tricks]] | | + | | {{anchor:s2:S2}} | Crashing of Slic3r with STL-file. | STL-file corrupted\\ see [[#P8]] also | ✔ Check the STL-file for holes, intersections, misaligned edges and the like. Repair or redesign if necessary. | [[{|width:10em}reprap-industrial-v1:tips-tricks#suitability-check-of-.stl-data|Tips&Tricks]] | |
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| Use the below list if an ERROR message appears in your log file and you are unsure about its meaning and effects. | Use the below list if an ERROR message appears in your log file and you are unsure about its meaning and effects. | ||
| ^ No. ^ Message ^ Possible cause(s)/\\ effects ^ To do ^ Further information ^ | ^ No. ^ Message ^ Possible cause(s)/\\ effects ^ To do ^ Further information ^ | ||
| - | | {{anchor:em1:EM1}} | ''Printer set into dry run mode until restart!''\\ <wrap lo>followed by internal test (example):\\ //extruder 0: temp sensor defect//\\ //extruder 1: working//\\ //extruder 2: working//\\ //heated bed: working//</wrap> | The named thermistor measured a limit value derivation. The measured temperature exceeded/came below the allowable limit value.\\ \\ All heating elements are switched off. Extrusion may stop mid-print. | ✔ Check cable connections of the thermistors for damage or wear.\\ If the fragile cables of the thermistor are broken, the heating unit must be replaced.\\ see [[#p9|P9]] also | Limit values are:\\ 0 … 300 °C\\ [[reprap-industrial-v1:service-guide#dissemblingre-installing-the-hot-end-nozzle-tips-andor-barrels|Service guide]]\\ \\ Request a quote for the fully assembled replacement part via [[sales@kuehlingkuehling.de]] | | + | | {{anchor:em1:EM1}} | ''Printer set into dry run mode until restart!''\\ <wrap lo>followed by internal test (example):\\ //extruder 0: temp sensor defect//\\ //extruder 1: working//\\ //extruder 2: working//\\ //heated bed: working//</wrap> | The named thermistor measured a limit value derivation. The measured temperature exceeded/came below the allowable limit value.\\ \\ All heating elements are switched off. Extrusion may stop mid-print. | ✔ Check cable connections of the thermistors for damage or wear.\\ If the fragile cables of the thermistor are broken, the heating unit must be replaced.\\ see [[#p9|P9]] also | Limit values are:\\ 0 … 300 °C\\ [[{|width:10em}reprap-industrial-v1:service-guide#changing-the-hot-end-barrels|Service guide]]\\ \\ Request a quote for the fully assembled replacement part via [[sales@kuehlingkuehling.de]] | |
| <WRAP clear></WRAP> | <WRAP clear></WRAP> | ||
reprap-industrial-v1/troubleshooting.txt · Last modified: 2017/01/18 09:52 by Simon Kühling
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