reprap-industrial-v1:troubleshooting
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reprap-industrial-v1:troubleshooting [2015/11/02 09:00] Markus Bürgener [Mechanical] |
reprap-industrial-v1:troubleshooting [2015/11/02 09:02] Markus Bürgener [Electronic, network, communication] |
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| ^ No. ^ Symptom ^ Possible cause(s) ^ To do ^ Additional information ^ | ^ No. ^ Symptom ^ Possible cause(s) ^ To do ^ Additional information ^ | ||
| - | | {{anchor:e1:E1}} | Status indicator on the touchscreen diplays "Offline" (after booting). | USB-to-Serial chip (RUMBA board) is in DFU mode (firmware programming mode); firmware is lost or corrupted | ✔ More information and remedy see ⇒ | [[reprap-industrial-v1:service-guide#Reflash USB-to-Serial chip firmware on RUMBA board|Service guide]] | | + | | {{anchor:e1:E1}} | Status indicator on the touchscreen diplays "Offline" (after booting). | USB-to-Serial chip (RUMBA board) is in DFU mode (firmware programming mode); firmware is lost or corrupted | ✔ More information and remedy see ⇒ | [[{|width:10em}reprap-industrial-v1:service-guide#Reflash USB-to-Serial chip firmware on RUMBA board|Service guide]] | |
| | {{anchor:e2:E2}} | Upon boot, the touchscreen stays black for more than 5 minutes and will not display anything.\\ Inside the electronics chamber, the block of three LEDs on the BeagleBone Black is solid blue (no flashing). | The operating system for the BeagleBone Black embedded computer could not be loaded from its SD card. | ✔ Switch off the power supply main switch, switch on again.\\ If the system is successfully booting now, the problem was only temporary and is resolved. | | | | {{anchor:e2:E2}} | Upon boot, the touchscreen stays black for more than 5 minutes and will not display anything.\\ Inside the electronics chamber, the block of three LEDs on the BeagleBone Black is solid blue (no flashing). | The operating system for the BeagleBone Black embedded computer could not be loaded from its SD card. | ✔ Switch off the power supply main switch, switch on again.\\ If the system is successfully booting now, the problem was only temporary and is resolved. | | | ||
| - | |::: |::: |::: | In case the behavior recurs frequently, the Micro-SD card may be malfunctioning.\\ ✔ Try building a new Micro-SD card as detailed in the Software & Firmware upgrade guide | [[reprap-industrial-v1:software-firmware-upgrades|Software & Firmware Upgrades]] | | + | |::: |::: |::: | In case the behavior recurs frequently, the Micro-SD card may be malfunctioning.\\ ✔ Try building a new Micro-SD card as detailed in the Software & Firmware upgrade guide | [[{|width:10em}reprap-industrial-v1:software-firmware-upgrades|Software & Firmware Upgrades]] | |
| | {{anchor:e3:E3}} | Timestamps of log-file entries are incorrect and/or inconsistent.\\ \\ Timestamps of log entries are reset at re-start. | Printer is connected to a local network that does not provide internet access (no gateway available).\\ \\ LAN network is firewall protected.\\ \\ The 3D printer cannot keep accurate time by itself, it needs to occasionally synchronize with a public NTP time signal server (e.g. during boot) | ✔ Check your network's firewall and internet settings -> free internet access must be provided for NTP synchronisation through port 123/UDP| | | {{anchor:e3:E3}} | Timestamps of log-file entries are incorrect and/or inconsistent.\\ \\ Timestamps of log entries are reset at re-start. | Printer is connected to a local network that does not provide internet access (no gateway available).\\ \\ LAN network is firewall protected.\\ \\ The 3D printer cannot keep accurate time by itself, it needs to occasionally synchronize with a public NTP time signal server (e.g. during boot) | ✔ Check your network's firewall and internet settings -> free internet access must be provided for NTP synchronisation through port 123/UDP| | ||
| - | |::: |::: |::: | ✔ re-configure the printer to fetch a time signal from an in-house NTP-server if available | [[reprap-industrial-v1:tips-tricks#use-a-custom-ntp-server-for-time-signals|Tips&Tricks]] | | + | |::: |::: |::: | ✔ re-configure the printer to fetch a time signal from an in-house NTP-server if available | [[{|width:10em}reprap-industrial-v1:tips-tricks#use-a-custom-ntp-server-for-time-signals|Tips&Tricks]] | |
| - | | {{anchor:e4:E4}} | The web-interface is not contactable via the network. | Network cable disconnected. | ✔ Check that the network cable at the rear cover of the electronic chamber is in place. | [[reprap-industrial-v1:manual#mp1|Manual]] | | + | | {{anchor:e4:E4}} | The web-interface is not contactable via the network. | Network cable disconnected. | ✔ Check that the network cable at the rear cover of the electronic chamber is in place. | [[{|width:10em}reprap-industrial-v1:manual#mp1|Manual]] | |
| - | |::: |::: | URL spelling mistakes | ✔ Check for correct spelling of the URL. | [[reprap-industrial-v1:Software version v1.0.5 - Operation and commissioning#Setup|Software manual v1.0.5]]\\ or\\ [[reprap-industrial-v1:Software version v1.1.0 - Operation and commissioning#screenurl|Software manual v1.1.0]] [[troubleshooting#fn1|¹]] | | + | |::: |::: | URL spelling mistakes | ✔ Check for correct spelling of the URL. | [[{|width:10em}reprap-industrial-v1:Software version v1.1.0 - Operation and commissioning#screenurl|Software manual]] | |
| |::: |::: | Network does not provide DHCP. | ✔ Ask your system administrator for help. | | | |::: |::: | Network does not provide DHCP. | ✔ Ask your system administrator for help. | | | ||
| |::: |::: | Printer and PC are not connected to the same network. |::: |::: | | |::: |::: | Printer and PC are not connected to the same network. |::: |::: | | ||
reprap-industrial-v1/troubleshooting.txt · Last modified: 2017/01/18 09:52 by Simon Kühling
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